bg365 Responsible Gaming — Play Within Your Limits

Our Commitment to Responsible Gaming

bg365 believes that gambling should be an enjoyable leisure activity — never a financial necessity or an escape from everyday problems. We have built responsible gaming principles into the core of our Platform, not as an afterthought but as a fundamental part of how bg365 operates for Bangladesh players.

We understand that for a small number of players, gambling can become a problem. bg365 takes this seriously. We provide a suite of practical tools that allow you to set spending limits, take breaks, or exclude yourself from the Platform entirely if you feel your gambling is getting out of hand. These tools are available to every registered player at any time and are free to use.

Responsible Gaming Tools Available on bg365

Every bg365 account holder can access the following responsible gaming tools directly through the Platform. To activate or adjust any tool, contact the bg365 support team — available 24/7 in English and Bengali:

21+ Age Policy — Strictly Enforced

bg365 enforces a strict minimum age policy. Only individuals aged 21 years or older may register an account, make deposits, or place bets on the bg365 Platform. This policy applies without exception to all Bangladesh players regardless of location or method of access.

To enforce this policy, bg365 uses the following verification measures at account registration and periodically thereafter:

• Date of birth verification at account registration — players must confirm they are 21 or older before completing sign-up.
• KYC document review — players may be required to submit a government-issued ID (National ID card or passport) confirming their date of birth before a withdrawal is processed or when prompted by our risk team.
• Account suspension for unverified age — if bg365 has reason to suspect that an account holder may be under 21, the account will be suspended immediately pending age verification. Any winnings accrued during the period of suspected underage play will be voided.
• Permanent closure for confirmed underage accounts — accounts confirmed to belong to a person under 21 will be permanently closed, all associated funds will be forfeited, and the matter may be escalated to relevant authorities.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience level, income, or how long they have been playing. The signs are not always obvious — problem gambling does not always involve large financial losses. Emotional and behavioural changes can be just as significant. The following questions can help you honestly assess your relationship with gambling:

There is no shame in recognising a problem and asking for help. The bg365 support team treats all responsible gaming requests with complete confidentiality. Reaching out to us will not affect your ability to use the Platform once the issue has been addressed appropriately.

How Deposit Limits Work

Deposit limits are one of the most effective tools for keeping your gambling spend within a budget you are comfortable with. On bg365, you can set a cap on how much BDT you deposit over any rolling daily, weekly, or monthly period. Here is what you need to know:

• You can set separate daily, weekly, and monthly limits simultaneously — all three can be active at the same time, and all will be enforced.
• Decreasing a limit takes effect immediately — if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies straight away.
• Increasing a limit requires a 24-hour cooling-off period — this delay is intentional and is designed to prevent impulsive increases made during a losing session.
• Once a limit is reached in any given period, bg365 will decline any further deposit attempts until the period resets — regardless of which payment method (bKash, Nagad, Rocket, Upay, or bank transfer) is used.

Time-Out Periods and Self-Exclusion

bg365 offers two levels of voluntary break from the Platform: short-term time-outs and longer-term self-exclusion. Both are available on request to any registered player, at no cost, with no questions asked beyond what is needed to process the request.

Time-Out

A time-out gives you a brief, enforced break from the Platform. It is suitable if you feel you need a short pause rather than a complete stop. Key features:

• Available durations: 24 hours, 48 hours, 7 days, or 30 days — choose what suits your situation.
• During a time-out your account is suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and you can withdraw any remaining funds before the time-out begins.
• A time-out cannot be reversed or shortened once activated — this is a deliberate safeguard to prevent the tool from being bypassed in the heat of the moment.

Self-Exclusion

Self-exclusion is a longer-term and more serious step. It is suitable if you feel your gambling has become, or is becoming, a problem. Self-exclusion on bg365 works as follows:

• Minimum self-exclusion period is 6 months. You may also request a permanent self-exclusion with no end date.
• During self-exclusion, your account is fully suspended. bg365 will not send you any promotional messages, bonus offers, or marketing communications for the duration of the exclusion.
• To lift a self-exclusion after the minimum period has elapsed, you must contact the bg365 support team and complete a reinstatement process that includes a 24-hour reflection period before access is restored.

Practical Tips for Responsible Play

Beyond the formal tools bg365 provides, the following personal habits can help you keep gambling a positive and controlled part of your leisure time:

• Set a strict budget before you start playing and treat it as your total entertainment spend for that session — once it is gone, stop. Never use money set aside for rent, food, bills, or family expenses.
• Set a time limit for each session before you start. Use bg365's session reminder tool or simply set a phone alarm. When the alarm goes off, log out.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Decisions made in these states are rarely ones you will be happy with afterwards.
• Accept that losses are part of gambling — the house edge means that over time the Platform will retain a portion of all bets placed. There is no strategy that guarantees consistent winnings, and no amount of chasing losses will reverse a losing streak.
• Take regular breaks during gaming sessions. Stand up, stretch, get a glass of water. Physical breaks interrupt the focused mental state that can lead to losing track of time and money.
• Talk to someone you trust if gambling is taking up more of your mental space than you would like. Friends, family, or a professional counsellor can provide perspective that is difficult to see when you are in the middle of a problem.

Get Support — We Are Here to Help

If you feel that gambling is negatively affecting your life, your finances, or your relationships — please do not hesitate to contact bg365 directly. Our support team is available around the clock and will treat your situation with respect, empathy, and complete confidentiality. There is no judgement here — only practical support.

When you contact us about a responsible gaming concern, please include your registered mobile number and a brief description of the tool or support you need. We will respond promptly and process your request as a priority.

Protecting Young People in Your Household

bg365 is an adults-only platform and takes its responsibility to keep minors away from gambling content seriously. If you live in a household where young people have access to your device, there are steps you can take to prevent them from accessing bg365 or any other gambling website.

We recommend using device-level parental controls and content filtering software to block access to gambling categories. Most Android and iOS devices have built-in parental controls under device settings. Additionally, third-party filtering apps are available that allow you to block entire website categories, including online gambling.

• Keep your bg365 account credentials (mobile number and password) private — never share them with anyone in your household, including older teenagers.
• Log out of your bg365 account after every session, especially on shared devices. Do not save your login credentials in a shared device's browser or password manager.
• If you suspect a minor has accessed or registered on bg365 using your details or independently, contact the bg365 support team immediately. We will investigate and take appropriate action without delay.