bg365 Privacy Policy — How We Protect Your Data

Introduction

bg365 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting services. This Privacy Policy ("Policy") describes in detail the categories of personal information we collect, the purposes for which that information is processed, the circumstances under which it may be disclosed to third parties, the security measures we apply, and the rights available to you as a data subject.

This Policy applies to all personal information collected through the bg365 website, account registration, payment transactions, customer support interactions, and any other touchpoint where you provide information to bg365. By creating an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not accept its terms, you must not create an account or continue to use the Platform.

Our Core Privacy Principles

Information We Collect

bg365 collects personal information in three main ways: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information provided by third-party payment processors in connection with your BDT transactions.

Information You Provide Directly

• Full name, date of birth, and gender as provided at account registration — used to verify that you meet the minimum age requirement of 21 years and to personalise your account experience.
• Mobile phone number registered to your account — used for authentication, two-factor verification, payment method linkage (bKash, Nagad, Rocket, Upay), and support communications.
• Email address (if provided) — used for account notifications, bonus communications, and promotional messages where you have opted in.
• Identity documents submitted for KYC verification (e.g., National ID, passport) — used solely to verify account holder identity and age. KYC documents are stored securely and are not used for any other purpose.

Information Generated by Your Use of the Platform

• Gameplay data: game sessions played, wagers placed, outcomes, game titles accessed, session duration, and responsible gaming tool settings including deposit limits, session time reminders, and self-exclusion status.
• Device and technical data: IP address, browser type, operating system, device model, screen resolution, and mobile network operator — used for fraud detection, security monitoring, and platform optimisation.
• Login and access logs: timestamps of logins and logouts, failed login attempts, password reset requests, and session activity logs — retained for security audit purposes.
• Support communication records: messages exchanged with the bg365 support team, including the content of support requests and resolution notes — retained to maintain service quality and resolve disputes.

Information from Payment Providers

• Transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank: transaction reference numbers, BDT amounts, timestamps, and payment status (confirmed, pending, or failed).
• Registered mobile number associated with the payment method used, as confirmed by the payment provider during transaction verification — cross-referenced against the mobile number on your bg365 account.
• Fraud and risk signals provided by payment processors as part of transaction screening — used to detect and prevent money laundering, payment fraud, and other financial crimes.

How We Use Your Information

bg365 processes personal information only for specific, legitimate purposes. The table below maps the main categories of data processing to their purpose and the data involved:

Payment Data and BDT Transactions

All financial transactions on bg365 are denominated and settled in Bangladeshi Taka (BDT). Deposits and withdrawals are processed through mobile financial services (bKash, Nagad, Rocket, Upay) and bank transfers (Dutch-Bangla Bank, City Bank). When you initiate a payment, the transaction runs through the payment provider's own secure infrastructure. bg365 receives only a transaction reference number, the BDT amount, and a confirmation status — we do not receive or store your mobile banking PIN, wallet password, or full account credentials.

bg365 maintains a complete transaction ledger for every account, recording all deposit and withdrawal events, associated BDT amounts, payment methods used, timestamps, and statuses. This ledger is retained for a minimum of five years for reconciliation, audit, and compliance purposes. Players may request a statement of their transaction history at any time by contacting support.

Sharing Your Information

bg365 does not sell or rent personal data. We only share your information with third parties in the following specific circumstances, and only to the minimum extent necessary for each stated purpose:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank): your registered mobile number and transaction reference data are shared solely to verify and complete your deposit or withdrawal request.
• Game software providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming): providers receive only a pseudonymous player session token — not your name, mobile number, or financial data — sufficient to deliver the game session and record game outcomes.
• Legal and regulatory authorities: bg365 may disclose personal information to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or where there is reasonable suspicion of financial crime, money laundering, or fraud.
• Fraud prevention and security service providers: these services receive device fingerprint data, IP address data, and transaction risk signals — never your name or mobile number in isolation — to protect both the Platform and individual player accounts.

In all cases where bg365 shares data with third parties, we require those parties to maintain appropriate confidentiality and security standards. We do not permit third-party recipients to use your personal information for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

bg365 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, detect fraud, and analyse Platform usage so that we can improve performance and user experience. Cookies are small data files stored on your device by your browser when you visit the bg365 website.

Types of Cookies We Use

• Essential cookies: required for the Platform to function, including session cookies that keep you logged in, security tokens that prevent cross-site request forgery, and cookies that store your language preferences. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to understand how players interact with the Platform — for example, which pages are visited most, which games are most popular, and where players encounter navigation difficulties. This data is aggregated and does not identify individual players.
• Security and fraud detection cookies: used to identify unusual patterns of behaviour that may indicate account takeover attempts, bot activity, or payment fraud. These work alongside our server-side security systems to protect both the Platform and individual accounts.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Disabling essential cookies will impair your ability to use bg365 — in particular, you may not be able to maintain a logged-in session or complete payment transactions. bg365 does not use third-party advertising cookies or cross-site tracking cookies.

Data Retention

bg365 retains personal information only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide: active account data is retained for the full duration of the account's active status plus a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction; KYC and identity documents are retained for the duration of account activity plus five years; support and communication records are retained for three years from the date of the last interaction.

When the applicable retention period expires, bg365 will securely delete or anonymise personal information so that it can no longer be attributed to any individual. Anonymised or aggregated data that cannot be linked to a specific person may be retained indefinitely for statistical and platform improvement purposes.

Your Rights Over Your Personal Data

As a bg365 account holder, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact the bg365 support team. We will acknowledge your request within 48 hours (Bangladesh Standard Time) and aim to resolve it within 14 calendar days:

• Right of access: you may request a copy of the personal information bg365 holds about you, including account details, transaction history, gameplay records, and communication logs associated with your account.
• Right to rectification: if you believe personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it. Some corrections (e.g., name changes) may require supporting KYC documentation.
• Right to erasure: you may request deletion of your personal information where we are no longer required to retain it for legal, regulatory, or operational purposes. Note that certain data — particularly transaction records and KYC documents — must be retained for minimum periods mandated by law and cannot be deleted on request during those periods.
• Right to object: you may object to certain types of processing, particularly processing for direct marketing purposes. If you have opted in to receive promotional communications and wish to opt out, you may do so at any time by contacting support or updating your account notification preferences.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider. This right applies to data you provided directly to us and that we process on an automated basis.

To submit any data rights request, please contact the bg365 support team with your registered mobile number and a description of your request. We may verify your identity before processing. There is no fee for exercising any of the rights listed above.

Security Measures

bg365 employs a multi-layered approach to information security. Technical measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, multi-factor authentication options for player accounts, real-time fraud detection systems, IP-based rate limiting and session anomaly detection, and regular penetration testing of Platform infrastructure. Administrative measures include role-based access controls, mandatory security training for all personnel, and background checks for staff with access to personal data.

Despite these measures, no online platform can guarantee absolute security. bg365 will notify affected account holders promptly in the event of a data breach likely to result in significant risk to their personal data. Players are also responsible for maintaining the security of their own account credentials — bg365 recommends using a strong, unique password and never sharing your login details with any other person.

Children's Privacy and the 21+ Rule

bg365 is strictly an adults-only platform. Access is prohibited for any person under the age of 21. bg365 does not knowingly collect personal information from persons under 21 years of age. If we discover that an account has been registered by a person under 21, the account will be immediately suspended, all associated personal data will be securely deleted (subject to mandatory legal retention requirements), and any balance held will be forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has accessed or registered on bg365, please contact our support team immediately.

Changes to This Privacy Policy

bg365 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this Policy and notify registered players by posting a notice on the Platform or sending a notification to the mobile number or email address registered to their account. Your continued use of the bg365 Platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the bg365 support team. Our team is available 24 hours a day, 7 days a week, in both English and Bengali.

Contact email: [email protected] (plain text only — not a clickable link). Support hours: 24/7. Languages: English and Bengali.